I finally reached the person in the Bursar's office to whom I was directed by the Office of Academic Records. Someone answered the phone and I asked to speak to Ms. X. The phone answerer told me to try her direct line, which is what I had dialed (it being the number I was given and the only number I had).
Me: Oh, that's the # I dialed
Phone Answerer: No, you didn't, this is 555-555-5555
Me: But I dialed 444-444-4444, that's the only number I had.
PA: No, you couldn't have.
Me: (sensing the futility of continuing in this vein). OK, thanks, I'll try again.
I waited a few, and tried again, and got Ms. X. She didn't remember me, but when she looked me up, she said "oh, you paid $94.50 a while ago. We must have forgotten to remove the hold. You're fine now, just submit the request again." No thanks, no "sorry, took your money and then completely forgot to actually do what you paid us to do". Again, protest is futile, so I've completed the required paperwork and faxed it to Dar Kommissar's office. We'll see what happens.